Огляд цифрових інтелектуальних персональних помічників

Irene Lopatovska


Стаття присвячена огляду технології цифрових інтелектуальних персональних асистентів (ІПA, також відомих як розмовні агенти, розумні спікери, цифрові / інтелектуальні персональні помічники або голосові агенти). Розглянуто oсновні технічні функції таких програм, як Google Assistant, Amazon Alexa, Microsoft Cortana, Apple Siri, а також випадки їхнього використання в приватному і громадському середовищах. Представлені, також, тенденції дослідження ІПА та ідеї для дослідження ІПA в українському контексті.

Ключові слова

інтелектуальні персональні помічники; розмовні агенти; голосові інтерфейси; розумні спікери; цифрові персональні помічники; взаємодія людини з комп’ютером; прийняття технології

Повний текст:

PDF (English)


Bernstein, S. (2016, December 6). What can Alexa teach us about the Barnes? [Blog post]. Retrieved from

Betters, E., & Grabham, D. (2018, February 6). Apple HomePod vs Google Home vs Amazon Echo: What’s the difference? Pocket-Lint. Retrieved from

Bogers, T., Al-Basri, A.A.A., Rytlig, C.O., Møller, M.E.B., Rasmussen, M.J., Michelsen, N.K.B., & Jørgensen, S.G.(2019). A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. In N. G. Taylor, C. Christian-Lamb, M. H. Martin, & B. Nardi (Eds.), Information in Contemporary Society, 11420, pp. 79-90. doi: 10.1007/978-3-030-15742-5_7.

Bopp, C. (2018). User experience with voice user interfaces – a diary study using Amazon Echo as an example [Blog post]. Service Plan Blog. Retrieved from

Botsman, R. (2017). Who Can You Trust?: How Technology Brought Us Together – and Why It Could Drive Us Apart. Penguin UK.

Brenner, B. (2017, January 27). Know the risks of Amazon Alexa and Google Home. Naked Security. Retrieved from

Canbek, N.G., & Mutlu, M.E. (2016). On the track of artificial intelligence: Learning with intelligent personal assistants. Journal of Human Sciences, 13(1), 592-601. doi: 10.14687/ijhs.v13i1.3549.

Chen, B. X. (2018, February 6). Apple’s HomePod has arrived. Don’t rush to buy it. The New York Times. Retrieved from

Clauser, G. (2017). What is Alexa? What is the Amazon Echo, and should you get one? The Wire Cutter. Retrieved from

Cowan, B. R., Pantidi, N., Coyle, D., Morrissey, K., Clarke, P., Al-Shehri, S., Earley, D., & Bandeira, N. (2017) “What can I help you with?”: Infrequent users’ experiences of intelligent personal assistants. In: Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services (Mobile HCI ‘17), Vienna, Austria, 4-7 September 2017. New York, NY: ACM Press. doi: 10.1145/3098279.3098539.

Creating IoT solutions with serverless architecture & Alexa [Figure 1]. (2017) Retrieved from

Crist, R. (2016, April 8). Amazon Alexa: Device compatibility, how-tos and much more. CNET. Retrieved from

Crist, R. (2017, January 16). Amazon Echo Spot review: Alexa’s touchscreen misses the sweet spot. CNET. Retrieved from

Day, M., Turner, G., & Drozdiak, N. (2019, April 10). Amazon Workers Are Listening to What You Tell Alexa [News]. Bloomberg. Retrieved from

Dunn, J. (2016, November 4). We put Siri, Alexa, Google Assistant, and Cortana through a marathon of tests to see who’s winning the virtual assistant race – here’s what we found. Business Insider. Retrieved from

Easwara, M. A., & Vu, K. P. L. (2015). Privacy concerns for use of voice activated personal assistant in the public space. International Journal of Human-Computer Interaction 31(4), 307-335.

Efthymiou, C., & Halvey, M. (2016). Evaluating the social acceptability of voice-based smartwatch search. In S. Ma, et al. (Eds.) Information Retrieval Technology. AIRS 2016. Lecture Notes in Computer Science (Vol. 9994, pp. 267-278). New York: Springer.

Flanagan, E. (2016, December 26). Using the Amazon Echo Dot and Alexa in the classroom [Blog post]. Retrieved from

Graus, D., Bennett, P. N., White, R. W., & Horvitz, E. (2016). Analyzing and predicting task reminders. In Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization (UMAP ‘16) (pp. 7-15). New York, NY, USA: ACM. doi: 10.1145/2930238.2930239.

Kiseleva, J., Williams, K., Jiang, J., Awadallah, A. H., Crook, A. C., Zitouni, I., & Anastasakos, T. (2016). Understanding user satisfaction with intelligent assistants. In Proceedings of the 2016 ACM on Conference on Human Information Interaction and Retrieval (CHIIR ‘16), Chapel Hill, NC, 13-17 (March 2016, pp.121-130). New York, NY: ACM Press. doi: 10.1145/2854946.2854961.

Kreuser, A. P. (2018, February 12). Here’s how 5 huge brands are marketing to you through Amazon Alexa. Inc.Retrieved from

Lei, X., Tu, G. H., Liu, A. X., Li, C. Y., & Xie, T. (2017). The insecurity of home digital voice assistants – Amazon Alexa as a case study. Retrieved from

Liao, Y., Vitak, J., Kumar, P., Zimmer, M., & Kritikos, K. (2019). Understanding the Role of Privacy and Trust in Intelligent Personal Assistant Adoption. In N. G. Taylor, C. Christian-Lamb, M. H. Martin, & B. Nardi (Eds.), Information in Contemporary Society 11420, 102-113. doi: org/10.1007/978-3-030-15742-5_9.

Lopatovska, I., Griffin, A., Gallagher, K., Ballingall, C., Rock, C., & Velazquez, M. (2019). User recommendations for intelligent personal assistants. Journal of Librarianship and Information Science. Advance online publication. doi: 10.1177/0961000619841107.

Lopatovska, I. & Oropeza, H. (2018). User Interactions with “Alexa” in Public Academic Space. Paper presented at the Annual Meeting of the Association for Information Science and Technology, November 9 – 14, 2018, Vancouver, Canada.

Lopatovska, I., Rink, K., Knight, I., Raines, K., Cosenza, K., William, H. ... Martinez, A. (2018). Talk to me: exploring interactions with the Amazon Alexa. Journal of Librarianship & Information Science. Advance online publication. doi: 10.1177/0961000618759414.

Lopatovska, I., & Williams, H. (2018). Personification of the Amazon Alexa: BFF or a mindless companion?. Proceedings from ACM CHIIR conference, New Brunswick, NJ USA, March 11-15, 2018 (CHIIR’18), 4 pages. doi: 10.1145/3176349.3176868.

Luger, E., & Sellen, A. (2016). “Like having a really bad PA”: The gulf between user expectation and experience of conversational agents. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI ‘16), San Jose, CA, 7-12 May 2016 (pp.5286-5297). New York, NY: ACM Press. doi: 10.1145/2858036.2858288.

Moore, S., Pan, D., & Engineer, M. (2017, January 26). A case study on using voice technology to assist the museum visitor. MW17: MW 2017. Retrieved from

Nguyen, C. (2016, June 7). Bringing voice technology to healthcare: Hacking with Amazon’s Alexa Vector [Blog post]. Retrieved from

Pradhan, A., Mehta, K., & Findlater, L. (2018). “Accessibility came by accident”: Use of voicecontrolled intelligent personal assistants by people with disabilities. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI ‘18). Montréal, Canada, 21-26 April 2018. New York, NY: ACM Press. doi: 10.1145/3173574.3174033.

Pew Research Center. (2017, December 12). Voice assistants used by 46 % of Americans, mostly on smartphones. Fact Tank. Retrieved from

Shoot, B. (2018). St. Louis University Installs Amazon Echo Dots Campus-Wide. Retrieved from

Sörenson, I. (2017). Expectations on chatbots among novice users during the onboarding process. KTH Royal Institute of Technology, School of Computer Science and Communication. Retrieved from

Welch, C. (2018). Amazon made a special version of Alexa for hotels that put Echo speakers in their rooms. The Verge. Retrieved from

Пристатейна бібліографія ГОСТ

Copyright (c) 2019 Ірене Лопатовська

Creative Commons License
Ця робота ліцензована Creative Commons Attribution 4.0 International License.

© Copyright    |   Керівництва для авторів   |   Редакційна політика   |   Редакційний штат   |   Контакти   |